FAQ
WHO MANAGES Elandariegomobili?
The elandariegomobili.it website is managed by EL ANDARIEGO DI RUBEN LORO, with registered office in Via Enrico Mattei, 10, 10040 Leinì (TO), Italy.
VAT number: IT08832290012
REA:1003355
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
At the moment we do not ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €150, standard shipping is free.
For orders under €150, a fixed shipping cost of €15 applies.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1–3 working days of payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipping, delivery is normally expected within 3–5 working days.
The total estimated time from payment confirmation to delivery is normally 4–8 working days.
WHICH COURIERS DO YOU USE?
Orders can be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipping, you will receive, when available, a code or link to monitor the delivery status.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
Prices published on the website are expressed in euros (€) and include applicable VAT, unless otherwise indicated by current regulations.
CAN I CANCEL AN ORDER?
You can request order cancellation before shipment by promptly writing to info@elandariegomobili.it.
We cannot guarantee the cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you are purchasing as a consumer, you can exercise the right of withdrawal within 14 calendar days of receiving the product, subject to legal exceptions.
WHO PAYS THE RETURN COST?
The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect or non-compliant product.
For bulky products or those that cannot be returned via normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The return address is:
Elandariegomobili
EL ANDARIEGO DI RUBEN LORO
Via Enrico Mattei, 10
10040 Leinì (TO)
Italy
Before shipping the return, we advise you to contact us at info@elandariegomobili.it
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@elandariegomobili.it indicating the order number and, where available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided for by applicable law.
HOW CAN I CONTACT YOU?
E-mail: info@elandariegomobili.it
Phone: +39 348 722 2519
Customer service:Opening hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)